Refund Policy

1) When a Refund Can Be Requested

A refund may be requested if one of the following conditions is met:

1. Before the class begins A refund may be requested before the first class session takes place, provided the participant has not yet received full access to the materials/digital products purchased.
2. Before access to the digital product/service is granted For digital products (for example recordings, modules, or platform access), a refund may be requested before access is granted or before the access link/account is sent.
3. The class is cancelled by Taalenta Inteleksia® If a class is cancelled by us, the participant is entitled to a refund or to the option of transferring to another schedule/programme (where available).

2) Conditions That Generally Do Not Qualify for a Refund

A refund generally cannot be granted in the following circumstances:

• The participant has already accessed the digital product (for example has received the link, has logged in, has opened/downloaded the module/recording), unless there is a proven service disruption that remains unresolved within a reasonable period.
• The refund request is submitted after the class has begun, unless the class was cancelled by us.
• A change of personal decision unrelated to the service (for example being unable to attend), unless a specific policy is stated on the page of a particular programme.

Note: for certain programmes, refund terms may differ. Where there is a difference, the terms stated on that programme’s page/offer prevail.

3) How to Request a Refund

To request a refund, please send your request through the official channels listed on the website (email/WhatsApp), including:

• full name,
• the email/WhatsApp number used at registration,
• the name of the programme/product purchased,
• the transaction date,
• proof of payment,
• a brief reason for the refund request.

4) Process and Turnaround Time

1. Confirmation that the request has been received: no more than 5–7 business days from the date the complete request is received.
2. Processing of the refund: no more than 5–7 business days after the refund request is approved.

The time it takes for funds to arrive may vary depending on the payment method, the bank, or the payment service provider used.

5) Refund Method

Refunds will be returned via:

• the same payment method used for the purchase, or
• another mutually agreed method if the original method is not possible.

If there are administrative charges from the bank/payment gateway (if any), we will inform you before the refund is processed.

6) Changes to This Policy

We may review and update this Refund Policy from time to time. Changes will be shown on this page and may be communicated through the website, email, or WhatsApp as needed.

7) Contact Us

If you have questions about the refund policy, please contact us through the official channels listed on the Taalenta Inteleksia® website.